Frequently Asked Questions
ECO CHALLENGE –
I have completed most of your Eco Series races in 2019. Can I participate in the Texas Trail Running Eco Series – Eco Challenge and complete the remaining races in 2020?
If you sign up for the Eco Challenge, we just have to verify that you ran the races in 2019. Please send us an email with your name and a list of the Eco Series races you completed in 2019.
ALL RACES –
Is there packet pick up and registration for a race, the morning of the race?
Normally, you can pick up your packet and register for a race on race day. You can find the details at RACES and then select a specific race. Because some races sell out in advance, please be sure to check our website at www.UltraExpditions.com/Run.
May I pick up a bib and/or a t-shirt for a friend?
Yes, you may pick up for a family member or friend with your ID.
If I register the week of the race, will I be guaranteed a t-shirt?
We do our best to order enough t-shirts for all participants, but orders get placed well in advance to have produced for race day. We typically have extras but can’t guarantee a shirt if you registered after the cutoff. Check back with us after your race at the finish line because we want you to have one!
Do you have discount codes that I can apply to a race?
We offer tiered pricing with best, good and standard discounts based on when you sign up. Please sign up early for best discounts.
I may want to step up or down my distance the day of the race, is this possible?
Yes, you may step up or down your race distance up until the official race start by visiting us at packet pick up. After race start, changes in distances result in a DNF.
I tried to check my registration on the website and it’s not showing up?
Sometimes even an extra space will cause you to not see your registration. If you initially received a confirmation email that confirms your registration, then you’re set. It is not necessary to check in again. If you did not receive an email, check your SPAM folder for an email the from EDS or Event Data Solutions.
Do you have awards ceremonies at the race?
No, we need to verify results after the race. We will then send emails with gift codes in the days following the race. Please check your email and SPAM accounts for our email.
Can I wear headphones?
If you want to wear headphones, for your safety and the safety of others, please remove one ear bud to hear important information about others passing, cars, runners, etc. We also ask that you keep your volume low.
Can I have a pacer at my race?
Yes, pacers are allowed on the course after 50 miles. It is recommended that you meet your pacer at the start / finish where you will be looping through to go back out. If the mileage isn’t exactly 50 miles at that point in time, that is not a problem. Please make sure your pacer checks in with race officials so that we may know who is on the course prior to beginning.
Describe a single-track trail?
A single track describes a type of trail that is approximately the width of the bike or for one person to go down. It contrasts with double-track or fire road which ranges wide enough for two people, to four-wheeled off-road vehicles.
There is supposed to be inclement weather on race day, will we run?
We run rain or shine. The only way the race is cancelled is if there are severely adverse conditions that are unsafe for our runners. We work with city, park and state officials to determine if a race should be cancelled. Please look for updates via email or on our website the morning of a race.
I have specific questions about a race, where do I go?
You can find all the details on the website page for each race. Simply go to RACES and locate the race of interest.
I can no longer run the race for which I signed up. Can I transfer it to a friend?
Unfortunately, due to liability issues, it’s not possible to transfer a race to another person. During the registration process, waivers are signed, and medical and emergency contact information is provided. This information is specific to a single runner and can cause complications if something were to happen.
What is your transfer policy, if I sign up for a race and I’m not able to participate?
Transfer Program: (Only good for 1 year from date of transfer)
180 days out = 100% transfer plus admin fee
150 days out = 75% transfer plus admin fee
120 days out = 50% transfer plus admin fee
90 days out = No transfer
Must be same distance or shorter (no cash back for lessor distances)
You may only transfer one time. You cannot defer a transfer a second time.
You must follow the transferal process as described. No other means will be accepted.
You may transfer to a longer distance within the year’s event you are registered, but must pay the difference. No other races or years will be eligible for this option.
Can I get a refund on a race?
While we want to be able to provide a refund, it’s not possible due to incurred costs, or medals, shirts, insurance, permits, supplies, employees, etc.
How do I learn more about coaching and training services?
Custom coaching services are available if you are going on an adventure or preparing for a running event; like a marathon, ultra marathon, adventure run, backcountry travel, etc. For more details visit our Coaching page or contact us. We’re happy to customize a program for you.
I didn’t get my question answered here?
If you did not see your question on our FAQ page, feel free to contact us and we will be happy to help.
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